NBMC is seeking a compassionate, organized Settlement Services Coordinator to support newcomers and members of New Brunswick’s multicultural communities. In this role, you will provide direct settlement support, referrals, and community navigation to help clients set goals, access essential services, and build long-term stability. You will also collaborate with community partners and internal teams to strengthen newcomer outcomes and promote a sense of belonging across the province.

Key Responsibilities

• Conduct client intake and needs assessments, developing individualized action plans (in person, by phone, and virtually).

• Provide settlement support through referrals, service navigation, and coordinated follow-up to ensure clients receive timely assistance.

• Plan and deliver group workshops and orientations on key topics such as community resources, housing, healthcare access, and employment readiness.

• Maintain accurate and confidential client records, including case notes, service statistics, and program reporting in accordance with program requirements.

• Build and maintain strong relationships with service providers and community partners to enable effective “warm handoffs” and coordinated support.

• Support outreach and engagement activities that enhance newcomer participation, inclusion, and community connection.

Qualifications

• Diploma or degree in Social Work, Human Services, Community Development, or a related field (or an equivalent combination of education and experience).

• Minimum 2 years of experience in settlement services, case management, community-based support, or non-profit program delivery.

• Strong communication skills with proven ability to work professionally with diverse clients while maintaining appropriate boundaries.

• Excellent organizational and documentation skills with attention to detail and confidentiality.

• Bilingualism (English/French) is considered an asset.